How long will it be before I receive my order?

We plan to dispatch all orders within 24 hours, however during busy times there may be a slight delay in this instant we will contact to you to keep you informed. If you pay by cheque we will ship your order once your cheque has cleared

What if I receive my goods and do not like them?

Under the Distant Selling Regulations you have a cooling off period of 7 days after you receive your goods, if you decide you dont like them, then please return them to us in a brand new and unopened condition and we will send you a full refund. Please note we do not refund the postage costs if you have simply changed your mind about an item. All items must be securely packaged. If any are returned to us in a damaged condtion you will need to make a claim from the carrier you have used.

What if my goods arrive damaged?

All items are checked and securely pacjed before dispatch. If your item arrives damaged, please keep all original packaging along with the goods and inform us immediatly, if the items have been damaged in transit we will need to make a claim from the carrier, they may require the goods returned for inspection along with the packaging, you will be kept informed of any claim we may need to make. If the goods are faulty we will require them back to see if the fault is a design fault we will then need to return them to our supplier. If goods are faulty by design we will refund your postage costs. If any item has been tampered with by a third party we will not accept any returns on that item.

How do I create an account?

Take the link on the left to the My Account page. If you are not logged in already, it will automatically ask you to login or create an account. If you are a new customer, just follow the links to create a new account. It is a step by step process and takes about 3 minutes. Once you have an account, you will be, keep records of your purchases, and you will also keep your shopping cart, so if you go away and come back later, your items will still be there and you won't have to search for them all over again.

I have an account, now what do I do?

There is a list of categories on the left side of all pages. Just click on the category of your choice and it will open sub-categories, or list the products in that category. To see more info about a specific product, just click on the small image in the product list and it will take you to that product detail page. You can see a larger, detailed version of the product image by clicking the thumbnail. It will open in a new window. To purchase, just click the Add to Cart link.

What about checking out? How do I do that?

You can view your cart contents, or checkout, by clicking the link on the left. It will take you through a confirmation process, which takes about 5 minutes. Here you will need to select your payment type, We accept paypal or cheque or postal order from U.K. customers only *goods will not be shipped until funds clear, which may take up to 4 working days*), If you are paying with paypal or through the secure server, you MUST follow the continue links right through until you come back to this site or your order will not be finalised and processing time will be delayed. Many customers will make the paypal payment and then just logout without returning back to here. If you do not get an order confirmation email from Merlina.co.uk, then your order has not been finalised and you will need to return to the site.